Prepaid Long Distance Calling Card Customer Care

With many years of experience servicing large national carriers of long distance calling cards, we have extensive knowledge on Prepaid Calling Card Customer Care. With a thorough understanding and experience of the nature of the calls, our multi-lingual agents are able to quickly isolate, identify and resolve issues, and to up-sell, cross-sell, recharge and troubleshoot. Olatel will lower your operating costs and increase customer retention.

Your customers will not deal with rude operators, long wait times, or dropped calls. Olatel's prepaid customer service call center merges superb customer service with state-of-the-art technology. Olatel is the key to all of your customer service needs.

When you think about outsourcing your customer service call center, your principal concern is your customers. Our Olatel team always puts the customer first. We answer the phone in a courteous manner, using your company's name and following the customized script that you create for us to follow. Olatel's customer service call center is operated 24 hours a day, 7 days a week, including holidays. We process your call overflow during the day and provide backup after-hours, when your staffing levels might be reduced.

With Olatel as your customer service solution, address the needs of your customers who reside in different time zones or who simply wish to contact you outside of regular operating hours.

At Olatel, we take pride in the people who answer your calls. Our goal is to handle your calls as if we were supporting our own customers. Call center metrics-such as average answer time and abandonment rates-are managed to provide you with an outstanding overall call center solution.

Olatel's customer service can handle all your prepaid-calling-card needs such as:

• Trouble tickets
• Rate requests
• Calling Card Instructions
• Credit Card recharges (top-ups)
• Toll Free and Local Access problems
• International and Domestic termination problems
• Switch monitoring
• Route changes
• Pin Less dialling (ANI Mapping)
• Prepaid conference services
• Call-back services

Our Call Center Can Be Your Prepaid Calling Card Outbound Sales Solution

Lead generation is a critical element of your company's success. At Olatel, we understand how important it is to retain those leads. We have a dedicated team of customer service professionals experienced in sales to care for your prospective clientele and take your sales quota to the top.

Our Operators Are Ready to Make Your Lead Generation Calls

Our friendly staff is ready around the clock to handle your sales lead generation calls. At Olatel, we hire professionals who take pride in their work and have a positive attitude.

Olatel's operators work effectively to get you the information you need from your sales lead generation campaign. We pride ourselves on our high standards of customer service and lead generation techniques.

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