Privacy Policy
Olatel is a leading provider of live customer care for the
prepaid long distance industry in Canada the US and abroad. We have
developed this website www.olatel.com to provide you
with access to these services. We understand your need for privacy
when using the Web for your communication. This policy discloses
Olatel's practices with respect to the collection, use and
disclosure of user information collected through the Olatel Site
and through your use of Olatel services.
1. USE OF PERSONAL INFORMATION. In
connection with the operation of the Olatel site we may ask you to
provide us with information that personally identifies you or
allows us to contact you ("Personal Information") when, among other
things, you register on the Olatel site, use one of our services,
fill out a survey, make a request for information, or enter a
sweepstakes or contest through the Olatel Site. We will use the
Personal Information you provide us in these circumstances to
operate the Olatel site, to satisfy Olatel's legitimate business
interests, such as customer analysis and internal marketing study
and analysis, and to provide information you request from the
Olatel Site ("Primary Use"). Unless you instruct us not to do so,
Olatel may also use the Personal Information you provide us to
contact you regarding additional or new services and features
offered by Olatel, special offers by Olatel, or important
information regarding Olatel ("Olatel Secondary Use"). In addition,
with your permission, we may provide your Personal Information to
other companies who may contact you regarding products, services,
and offers that may be of interest to you, but that are not
directly related to Olatel or the Olatel Site ("Third Party
Secondary Use").
Olatel may provide Personal Information to vendors that assist
Olatel in processing the information. Olatel requires such vendors
to enter into agreements with Olatel prohibiting disclosure of the
information to others and restricting its use to providing the
contracted services of Olatel.
2. CHOICE. As we noted above, we will
not use your Personal Information for any Third Party Secondary
Uses unless you affirmatively choose to participate in such
Secondary Uses. You may also stop delivery of informational or
promotional mail from us by following the instructions included in
the informational or promotional mail itself.
3. ACCESS. When you register to use
any of the services offered by Olatel, Olatel will send you a
confirmation of your registration showing the Personal Information
we obtained from your registration. Also, we will take reasonable
steps to give you the opportunity to correct inaccuracies in the
Personal Information we retain concerning you and delete Personal
Information concerning you upon your request.
4. SECURITY. The Personal Information
we collect from you is stored in operating environments that employ
reasonable security measures and that are not available to the
general public. Olatel is not responsible for unauthorized access
to such information by hackers or others that obtain access through
illegal measures, in the absence of negligence on the part of
Olatel. Further, the other sites you may access through the Olatel
Site may have different security practices and you should
familiarize yourself with those practices.
You are responsible for the confidentiality and security of
passwords Olatel issues to you. If you believe a third party has
obtained your password in an unauthorized manner, please notify us
promptly.
5. COMPLAINTS. If at any time you
believe we have acted contrary to this Privacy Policy, please
notify us by e-mail at info@Olatel.com and we will take
steps to investigate and will use reasonable measures to remedy the
problem.
6. DISCLOSURE FOR LEGAL PURPOSES. We
may disclose Personal Information if required to do so by law or in
the good-faith belief such action is necessary: (a) to conform to
the edicts of the law or comply with legal process served on us or
our affiliates; (b) to protect and defend our rights or property or
those of our users; (c) to protect the personal safety of our users
or the public; or (d) in connection with a merger, consolidation or
sale of substantial assets of Olatel. As we continue to develop our
business, we might buy or sell assets related to our business. In
such transactions Personal Information generally is one of the
transferred business assets. Also, in the event Olatel or
substantially all of its assets are acquired, Personal Information
will be one of the transferred assets.
7. ANONYMOUS INFORMATION. Please
understand, in addition to collecting Personal Information, Olatel
will also gather information that does not personally identify you
regarding your use of the Olatel Site ("Anonymous Information").
The Anonymous Information we collect regarding your use of the
Olatel Site may be used by us to measure the effectiveness of
marketing efforts on the Olatel Site, for improving the services we
offer to you, or to improve the Olatel Site. Generally, you will
not be aware when such Anonymous Information is being collected
about you - it may be collected in various ways, such as through
traffic data or direct surveys of our customers and may entail the
use of, among other things, cookies, IP addresses, or other numeric
codes used to identify the computer or other device used to access
our site.
8. COOKIES. We use cookies to provide
you with better service. Cookies are pieces of information a
website transfers to your computer's hard disk for recordkeeping
purposes. Cookies can make the Web more useful by storing
information about your preferences for a particular site. The use
of cookies is an industry standard, and many major websites use
them to provide useful features for their customers. Cookies in and
of themselves do not personally identify users, although they do
identify a user's computer. Most browsers are initially set to
accept cookies. If you prefer, you can set your browser to refuse
cookies. However, you may not be able to take full advantage of the
functionality of the Olatel Site or services if you do so.
9. VENTURING OFF THE OLATEL SITE. The
Olatel Site may contain hyperlinks that can take you to websites
run by third parties ("Third-Party Sites"). Any hypertext or other
links to Third-Party Sites from the Olatel Site are provided solely
as a convenience to you. If you use these links, you will leave the
Olatel Site. Olatel has not reviewed all of these Third-Party Sites
and does not control and is not responsible for any of these sites
or their content or practices. Thus, Olatel does not endorse or
make any representations about them, or any information, software,
or other products or materials found there, or any results that may
be obtained from using them. If you decide to access any of the
Third-Party Sites linked to the Olatel Site, you do this entirely
at your own risk.
Remember, this Privacy Policy only applies to the Olatel Site.
When you are no longer on the Olatel Site, you may encounter
different privacy and security practices and you should familiarize
yourself with those practices each time you visit a new site.
10. MODIFICATIONS. Olatel reserves the
right to modify the Privacy Policy at any time. Please review the
Privacy Policy each time you use the Olatel Site, as your continued
use of the Olatel Site and the services signifies your assent to
such modifications.
11. CONTACT US. If at any time you
believe Olatel has not followed the above policy, please contact us
via e-mail at info@Olatel.com.
