Return and Refund Policy
Money Back Guarantee
Olatel® offers a 30-day money back guarantee, applicable to one
primary line per account, not additional or secondary lines. Under
terms of the Money-Back Guarantee, Olatel® refunds the activation
fee, first month of service, shipping charges and waives the
disconnect fee. Olatel® reserves the right to terminate or revoke
the Money-Back Guarantee at any time, without prior notice.
In order to be entitled to this Money Back Guarantee, user (i)
must cancel service within 30 days of the account activation; (ii)
must return equipment within 14 days; and (iii) must not have
exceeded 500 minutes of usage within the first 30 days of service.
User remains responsible for any charges for overage, international
traffic or directory assistance. Accounts exceeding 500 minutes of
usage are not eligible for refund.
All returned equipment must be in the original packaging with
the UPC or bar code intact. All components, manuals and
registration card(s) must be included. Equipment must be returned
with a valid return authorization number obtained from Olatel®
Customer Care. User is responsible for return shipping of
equipment. The money back guarantee will not be honored if user
fails to meet all above requirements.
To obtain a return authorization number, user must contact us at
the address or 1-800 number listed on our website
[www.Olatel.com]
